Frequently Asked Questions

Success 365 is a provider of customizable website templates and website setup and migration services for businesses. We offer a range of templates tailored to various industries, including Education, Retail, Services, Charity, Travel, Salons, Hospitals, Restaurants, Hotels, and more. Our goal is to make it easy for businesses to establish a professional online presence and grow their business.

Yes, you can preview our templates on our website before making a purchase. This will give you an idea of what the template looks like and how it can be customized to fit your business.

No, we do not offer refunds on digital products, such as downloadable templates, website setup and migration services, or other digital goods, except in the case of non-functioning or unusable products. If you receive a non-functioning or unusable product, please contact us at [email protected] as soon as possible and we will work with you to resolve the issue.

To get started with Success 365, simply choose a website template that aligns with your business and industry, and purchase the plan that best fits your needs. Our team will then work with you to set up and customize your website, and assist with any other needs you may have.

Yes, you can cancel your subscription at any time by contacting us at [email protected] or by accessing your dashboard. Please note that we do not offer refunds on subscriptions that have already been activated.

Yes, it is possible to change the website’s color scheme and font family, you may need to work with our technical team to make these changes.

Yes, you can change the layout of your website using a theme. You can choose from a variety of pre-designed themes or customize the layout using the theme editor. However, it’s important to note that the level of customization may vary depending on the theme you’re using.

You can add new pages to your website by using the appropriate tools provided in the website management. Simply click on “Add New” and enter the content for your new page. You can also set the page’s parent, template, and other options from this screen.

You can add new blog posts to your website by using the appropriate tools provided in the website management. Simply click on “Add New” and enter the content for your new post. You can also set the post’s categories, tags, and other options from this screen.

You can change the header or logo on your website by using the appropriate tools provided in the website management. Depending on the theme you’re using, you may be able to change the header or logo by uploading a new image or by editing the HTML and CSS code.

You can modify website’s menus/pages by using the appropriate tools provided in the website management. You can create, edit, delete and re-arrange the menus.

Yes, you can change or add new photo banners on your website.

Yes, you can edit text or web pages on your website.

Yes, our templates are designed to be responsive and work on a variety of devices, including desktop computers, tablets, and smartphones. This ensures that your website will be easy to use and look great no matter how it is accessed.

You can contact us at [email protected] or via live chat or ticketing system if you have any questions or concerns. We are always happy to help and do our best to resolve any issues you may have.

We offer a range of plans to suit different business needs. To determine which plan is right for you, consider your budget, the features you need, and the size and scope of your business. Our team is happy to help you choose the best plan for your needs.

If you choose to use your own domain, your website address will be your domain name. For example, if your domain name is “www.yourbusiness.com,” your website address will be “www.yourbusiness.com.” customers to conveniently place orders online and complete the purchasing process using whatever payment method they like, with full confidence

Yes, you can buy a domain of your choice from a third-party provider such as GoDaddy, Namecheap, BigRock, One.com or other providers. Once you have purchased your domain, you can map it to your Success 365 website.

Yes, you can map an existing domain to your Success 365 website. Simply provide us with the necessary information and we will assist you in the process.

Yes, it is possible to monitor and manage orders or appointments on mobile apps provided by third parties. We can assist you in this process and some apps may require extra charges to be paid to the third party, not us. The nature of your business and specific requirements will determine which app is best suited for your needs.

No, we do not charge any commission on orders or appointments.

We can help you set up a payment gateway for online payments on your Success 365 website. Simply contact us and let us know which payment gateway you prefer, and we will assist you in the setup process.

Yes, you can integrate your own payment gateway on your Success 365 website. Simply provide us with the necessary information and we will assist you in the integration process.

Yes, customer data is stored on your website and online payment transactions are done securely. We use industry-standard security measures to protect your data and ensure the safety of online payments.

Success 365 includes a range of security features to protect your website and customer data, including SSL encryption, secure login, and regular security updates.

Our websites are powered by WordPress, a user-friendly content management system (CMS) that makes it easy to update content on your website. If you need assistance with updating your content, we can provide you with documentation on request.

Yes, you can connect your Success 365 website to your social media channels. Simply provide us with the necessary information and we will assist you in the process.

Yes, it is possible to get more features on your website. Simply contact us to discuss your needs and we will work with you to determine the best solution. Additional features may be subject to additional costs.

Our website maintenance package includes software and security updates, as well as ongoing support for any issues that may arise with your website. This package is offered on a yearly basis.

Yes, we can integrate a wide variety of third-party apps and plugins into your website to enhance its functionality and performance. This can include accounting tools, email & message marketing platforms, Analytics, CRM systems, and many other leading business tools.

We can integrate a wide variety of third-party apps and plugins into your website, including email marketing platforms like SendGrid, Sending Blue, Mailchimp and Constant Contact, CRM systems like HubSpot, Salesforce and Zoho, and many other leading business tools.

To request a third-party app or plugin integration, simply contact us and let us know what you need. We will work with you to determine the best solution and provide you with more information on the integration process.

For WordPress available plugins, we will not charge any additional fees for integration. For other third-party apps and plugins, there may be additional fees depending on the scope of work and the level of customization required. We will provide you with a quote for any additional fees before beginning the integration process.

No, website maintenance is not included in the lifetime package. However, if you need support for your lifetime product, we can help you with maintenance at an additional cost. Simply reach out to us to discuss your needs and we will work with you to determine the best solution.

If you have an issue with your website outside of the maintenance package, please contact us and we will do our best to assist you. Depending on the nature of the issue, we may be able to provide support at an additional cost.

After you have purchased a website template, we ask that you provide us with a logo, content, social media links, and domain control panel access to map your domain. If you have the skills or knowledge, you can also complete the setup and migration process yourself using the documentation that we provide. The process can take up to 1 to 5 days, depending on the complexity of your project and the amount of information and content provided.

In order for the website setup and migration process to begin, we need you to provide us with a logo, social media links, and domain control panel access to map your domain. If you prefer to complete the process yourself, we will provide you with documentation to help you get started. This will allow you to properly configure your website and ensure that it reflects your brand and style.

Yes, once your website is set up and migrated, you will have the ability to make changes and updates to the content and design as needed. If you have the skills or we can always help.

If you have any questions or need assistance during the website setup and migration process, please do not hesitate to contact us. Our team is always here to help and will do our best to support you every step of the way.

The yearly package includes the purchase of a ready-made WordPress template, customization to meet your specific business needs, and hosting on our server for one year.

Yes, we offer a lifetime package which includes the purchase of a ready-made WordPress template and customization to meet your specific business needs. With the lifetime package, you are responsible for hosting the website on your own server.

No, you cannot transfer the code or website to another hosting provider after purchasing the yearly package. The hosting for your website is included in the yearly package and is not transferable. If you wish to transfer your website to another hosting provider, you will need to purchase a custom or lifetime package, which does not include hosting. Please contact us for more information on custom or lifetime packages and the transfer process.

There is no limit to the number of web pages you can add to your website. However, it is important to keep in mind that having too many web pages can give the impression that your website is cluttered or overwhelming for users. We recommend adding only the necessary pages and organizing them in a clear and intuitive way to ensure a positive user experience.

There is no limit to the number of products or catalogues you can upload to your website. However, it is important to ensure that your website is organized and easy to navigate for users. We recommend organizing your products or catalogues into clear categories and subcategories to make it easier for users to find what they are looking for.

There is no limit to the number of users you can add to your website. However, it is important to carefully consider the roles and permissions you assign to each user to ensure that your website is secure and well-managed. We recommend setting clear guidelines for user roles and responsibilities to ensure that your website runs smoothly.

Yes, we have a privacy policy that explains how we collect, use, and share information about you when you visit our website. You can find our privacy policy on our website or here at https://success365.co/privacy/.

Yes, we have a terms and conditions policy that applies to all users of our website. You can find our terms and conditions policy on our website or here at https://success365.co/trems-and-condition/.

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